Got a question? Here are the answers to the ones we get most. Still stuck? Email us and we'll reply within 24–48 hours.
Is Warmora a medical device?
No. Warmora is a comfort accessory that keeps your nose and face warm. It isn't intended to diagnose, treat, cure or prevent any condition. If you have a medical condition, sensitive skin, a pacemaker or other implant, or are pregnant, please check with your doctor before using it.
How long should I wear it?
Sessions of 15–20 minutes, then a break. It's made for relaxing, not for wearing overnight, so please don't fall asleep with it switched on.
How hot does it get?
There are 3 heat settings. Start on the lowest and turn it up only if you want more warmth. If it ever feels too warm, switch it down or take it off. Don't use it on broken or irritated skin.
Who can use it?
Adults and teens 14+. It's not for use by children.
How do I charge it?
Use the included USB-C cable with any USB plug or power bank. Don't wear it while it's charging.
How do I clean it?
Switch it off and unplug it, then wipe gently with a slightly damp cloth. Don't put it in water or the washing machine.
How long does shipping take?
Orders are processed in 1–3 business days and usually arrive in 7–12 business days. Shipping is free and tracked.
What if I'm not happy?
You're covered by our 30-day money-back guarantee. If it arrives faulty, we'll replace it or refund you.